Rewards Redemption
When customers have accumulated enough points OR reached a new tier status, they can redeem rewards in the form of Apparel21 Gift Vouchers.
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When customers have accumulated enough points OR reached a new tier status, they can redeem rewards in the form of Apparel21 Gift Vouchers.
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Automatically issuing and redeeming custom rewards based on customer milestones, providing instant Apparel21 Vouchers.
The process of manually selecting rewards is not applicable in this approach. Merchants must have already configured , wherein Yotpo automatically issues and redeems relevant custom rewards when customers achieve specific milestones, such as tier upgrades or anniversaries. Customers instantly receive the voucher in this automated process.
Involves customers manually selecting and redeeming rewards by logging into their online accounts.
Store Staff Checks: When the customer is at the store, the staff will see if they've earned enough points for rewards. They can tell because it shows up on the AP21 POS interface. If the customer has accumulated enough points to redeem a reward, the retail staff asks the customer if they would like to redeem any existing rewards. For example, the staff might inform the customer, "You have 100 points which can be redeemed for a $5 voucher. Would you like to redeem it?"
Signing In or Signing Up: If the customers want to use their points, the staff will help the customer sign in or create an account using the QR code or loyalty webpage. This webpage allows customers to access their loyalty account, view available rewards, and initiate the redemption process.
Picking The Reward: Customers get to choose the rewards they want, like a voucher for a discount. Upon selecting the desired reward for redemption, this triggers the creation of a voucher order in Apparel21 using DotApparel API. Apparel21 then sends an email to the customer containing the voucher number and any necessary PIN or verification information. This email serves as confirmation and provides the necessary information for redeeming the voucher at the POS.
Using Your Voucher: When customers are ready to pay, they will show the staff their voucher. Store staff checks it, and if everything is okay, customers get their discount.
Customers can access their loyalty account on their personal mobile device while shopping in-store. In addition, they can also:
Enrol themselves in the loyalty program using the in-store QR code.
Access current status & available rewards through landing page.
[Only applicable for customer-initiated redemptions] Redeem points for vouchers. These are essentially Apparel21 Gift Vouchers that can be used in-store or online.
Merchants should have a specific page on their website that includes an interface for the loyalty program. This interface allows customers to access their loyalty accounts, view their accumulated points, and initiate the redemption process. The website should provide a user-friendly experience that enables customers to easily view and (if applicable) redeem their loyalty points for voucher, when shopping offline. View more here:
