User Guide
  • Intro
    • Welcome
      • About DotApparel
      • What is DotApparel?
      • Where is it hosted?
      • What platform(s) do we support?
      • How does syncing work?
      • Solution architecture
      • Definition of “Instance”
      • Security Overview
    • Implementation
      • Google Cloud and Firebase
  • Core
    • Overview
    • Dashboard
    • Orders
      • Mappings
      • Integrations
    • Returns
      • Mappings
    • Products
      • Mappings
        • Default mapping rules
      • Translations
      • Markets
      • Publishing products
    • Inventory
      • Mappings
        • Examples
          • Ignore Sync
          • Inventory Buffer
          • Keep Items Sold Out
          • Unlimited Inventory
    • Customers
    • Rewards
    • System Alerts
    • Settings
      • Shopify Locations, DotApparel Locations and Inventory Buffers
      • ERP credentials
      • Product images
      • Fulfillments
      • Payment gateways
      • Gift cards
      • Refunds
      • Notifications
      • Harmony Integration with DotApparel
    • Modules
      • Ship From Store
      • Local Pickup/Click & Collect
      • Shopify Markets
      • Returns
        • Australia Post (AusPost)
        • Loop Returns
      • Auto-Refunds
        • Refunding Shopify Orders from POS (In-Store)
      • Integrate with Brauz (app)
      • Integrate with The Wishlist (app)
    • Release Notes
    • Troubleshooting
      • FAQs
      • How to raise a support ticket for an issue
      • Good and bad examples of a problem ticket
      • Want to enable a new omnichannel feature?
      • Want to integrate a marketplace using DotApparel?
  • Customers
    • Overview
      • Email Examples
    • Getting Started
      • Understanding Customer Setup in your ERP
      • Data Sync
      • Configuration
      • Testing
    • Data Export Approaches
      • Option A: Consultant
      • Option B: In-House
    • Apparel21 Export Templates
    • Apparel21 Export Changelog
    • Dashboard
    • Customers
    • Orders
    • Translations
    • Mappings
    • Settings
    • Support
  • Loyalty
    • Overview
    • Getting Started
      • Terminology
    • Data Sync
      • Workflows
    • Front-End Implementation
    • Rewards Redemption
    • Rewards Emails
    • Things To Know
Powered by GitBook
On this page

Was this helpful?

Export as PDF
  1. Core

Customers

PreviousUnlimited InventoryNextRewards

Last updated 8 months ago

Was this helpful?

This section shows all the customers that have been created through the online sales channel. This can happen in three ways:

  • Customer signed up to create an account

  • Customer signed up to join the newsletter

  • Customer places an online order

Customers that were first created in-store through an in-store purchase for example, will not appear in this list. Only online customers will be visible in the DotApparel app.

Customers in ERP

When a customer is created in Shopify. DotApparel will create a corresponding person record in ERP. Any subsequent orders placed by the customer will then be nested under the relevant ERP person ID.

Customers in ERP are identified using their email address, such that if the customer already exists, then a new customer will not be created. If a customer is created in Shopify without an email address, then a person record cannot be created in ERP, and will be ignored by DotApparel.

DotApparel Core syncs online customers into ERP. For those seeking synchronisation of ERP (retail data) with Klaviyo or Salesforce Marketing Cloud, explore our additional solution called .

DotApparel Customers