Returns

If you’re already using a third-party returns app, you can also leverage the Returns feature in DotApparel which will show the list of refunded orders. This section displays the information associated with all orders that have been approved to get returned.

We still need the return reasons mapped in your ERP, regardless of which returns platform you use.

Set up return reason mappings

DotApparel offers a flexible option to map return reasons between Loop Returns and ERP, enabling enhanced return reason reporting in ERP.

To configure the return reason mappings, follow these steps in your DotApparel admin:

1. Navigate to Returns > Mappings.

2. Under the Return Reasons section on the right-hand side, click "Add new return reason".

3. From the "ERP return reason type" dropdown, select a reason from the provided list.

4. In the "Source return reason pattern" input field, enter a relevant keyword that best corresponds to the Loop return reason.