# Things To Know

## Rewards Redemption

{% hint style="info" %}
**For Clearer.io merchants:** rewards redemption configuration (rule type selection, front-end integration) is finalised during onboarding. The notes below describe the **Yotpo** rewards-redemption setup - for Clearer.io specifics, contact the DotApparel team.
{% endhint %}

* When converting points to rewards, Apparel21 Coupons (% discounts) is currently unavailable. Only Apparel21 Gift Vouchers ($ discounts) can be redeemed.
* **(Yotpo only)** Customer-initiated rewards redemption:
  * Requires front-end customisation for **Yotpo's "Redeem" Online Module**
  * The front-end effort is estimated at just 15 minutes. We've already developed the script and module, making it usable for Yotpo merchants that opt for this rewards redemption approach. All the front-end team needs to do is clone and attach the module to a **Custom Reward**. It's crucial to set all Yotpo coupon types as **Custom Reward** to ensure that Apparel21 Gift Vouchers are triggered.

## Shopify Plus

* Apparel21 Gift Voucher redemption at checkout must be possible. Either through DotApparel Core or another Apparel21 Connector. The Shopify store must be on Shopify Plus. [More info here](https://docs.dotapparel.com.au/core/settings/gift-cards#redeeming-vouchers).

## Emails Containing Apparel21 Gift Voucher Details

* Merchant can choose to trigger emails that contain Apparel21 Voucher details via:
* Apparel21 Mailer = Email styling will be required which is around 4 hours effort
* Klaviyo = Dependancy is that DotApparel Customers is already live and `giftcards.csv` is configured

{% hint style="info" %}
**For Yotpo merchants,** Yotpo Loyalty cannot trigger reward emails via its native Klaviyo integration because the integration cannot surface the Apparel21 Gift Voucher number and 4-digit PIN. For Yotpo merchants, use the native Apparel21 Email service or DotApparel Customers instead. 
{% endhint %}

{% hint style="info" %}
**For Clearer.io merchants**, the email-trigger pattern is set during onboarding. Contact the DotApparel team.
{% endhint %}

## Apparel21 Gift Voucher Setup

* The merchant will need to set up another Apparel21 Gift Card for Yotpo Loyalty. Apparel21 must set this up for the merchant and their lead time is 1-2 weeks so must be notified upon loyalty program finalisation. It is the merchant’s responsibility to liaise with the Apparel21 team and request the necessary creation of Apparel21 Gift Voucher(s)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.dotapparel.com.au/loyalty/things-to-know.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.