Things To Know

Here are things to know when finalising your loyalty program and the deliverables of the project

Rewards Redemption

• When converting points to rewards, Apparel21 Coupons (% discounts) is currently unavailable. Only Apparel21 Gift Vouchers ($ discounts) can be redeemed.

• Customer-initiated rewards redemption:

  • Requires front-end customisation for Yotpo's "Redeem" Online Module

  • The front-end effort is estimated at just 15 minutes. We've already developed the script and module, making it usable for merchants that opt for this rewards redemption approach. All the front-end team needs to do is clone and attach the module to a Custom_Reward. It's crucial to set all Yotpo coupon types as Custom_Reward to ensure that Apparel21 Gift Vouchers are triggered.

Shopify Plus

• Apparel21 Gift Voucher redemption at checkout must be possible. Either through DotApparel Core or another Apparel21 Connector. The Shopify store must be on Shopify Plus. More info here.

Emails Containing Apparel21 Gift Voucher Details

• Merchant can choose to trigger emails that contain Apparel21 Voucher details via:

• Apparel21 Mailer = Email styling will be required which is around 4 hours effort

• Klaviyo = Dependancy is that DotApparel Customers is already live and giftcards.csv is configured

Yotpo Loyalty cannot trigger reward emails via their native Klaviyo integration as it cannot surface the Apparel21 Gift Voucher number and 4-digit pin. Therefore, the native Apparel21 Email service or DotApparel Customers but be selected instead.

Apparel21 Gift Voucher Setup

• The merchant will need to set up another Apparel21 Gift Card for Yotpo Loyalty. Apparel21 must set this up for the merchant and their lead time is 1-2 weeks so must be notified upon loyalty program finalisation. It is the merchant’s responsibility to liaise with the Apparel21 team and request the necessary creation of Apparel21 Gift Voucher(s)