Orders

This section shows all orders that have been placed online. Each line item represents an order.

Next to each order, you’ll see the sync status and the fulfilment status. "Posted" means that the order has been successfully synced to ERP.

There are three fulfilment statuses, and these statuses are automatically updated as soon as the next sync run has been completed. This fulfilment sync runs every hour.

• Unfulfilled

• Fulfilled

• Partially fulfilled

View more details about the order

You can click on each line item to display the data associated with each order. On the left, is Shopify data. On the right, is ERP Request data which is the data that is sent through to ERP from Shopify.

This data is very useful for debugging any order issues with ERP. They'll usually ask for an "Order Payload" in which case, you can simply copy this yourself by clicking Show XML in the ERP request XML section.