Orders
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This section shows all orders that have been placed online. Each line item represents an order.
Next to each order, you’ll see the sync status and the fulfilment status. "Posted" means that the order has been successfully synced to ERP.
There are three fulfilment statuses, and these statuses are automatically updated as soon as the next sync run has been completed. This fulfilment sync runs every hour.
Unfulfilled
Fulfilled
Partially fulfilled
You can click on each line item to display the data associated with each order. On the left, is Shopify data. On the right, is ERP Request data which is the data that is sent through to ERP from Shopify.
This data is very useful for debugging any order issues with ERP. They'll usually ask for an "Order Payload" in which case, you can simply copy this yourself by clicking Show XML in the ERP request XML section.
If the order risk is unacceptable, the payment will remain in an authorized state, the order will be tagged with a fraud tag and an email sent to the store email address. A saved search will be set up in the Shopify admin to enable the retail team to easily see these orders.
Only orders which have a captured payment will be synced to ERP.
In the case that an order is erroneously marked as fraudulent, it can be synced simply by capturing the payment in the Shopify admin, which will trigger a fresh webhook to the integration.
The following workflow can be used to achieve the above. Remember to update the email address against the "Send email" step.
Shopify offers a built-in feature which will be utilised for this integration. When Shopify captures an order, it assigns a level of "risk" to the order which indicates whether further investigation should be made before dispatching the goods.
Shopify will be configured such that payments are not captured by default, only authorised. A will be created such that when an order fraud risk is acceptable, the payment will be automatically captured.
