Australia Post (AusPost)

AusPost Returns offers a streamlined returns process, allowing customers to generate labels and track returns easily. Integrating DotApparel Core with your ERP automates return management, reduces manual errors, and updates stock levels in real-time. This improves efficiency, enhances customer experience, and provides better inventory visibility for merchants.

Pre-requisite to enable AusPost Returns

Responsibility: Merchant

To enable return creation in AP21, we need to configure a webhook URL in Loop Returns' admin.

1. Install and configure the Australia Post Shopify app

   • Ensure the app is installed on the relevant Shopify store and basic setup is complete.

2. Contact Australia Post support

   • Request that they enable webhook subscriptions for your account (required for DotApparel to receive return events).

3. Notify the DotApparel team

   • Once webhook access is granted, let our team know so we can proceed with configuration.

4. Provide ERP Return Reasons

   • Please share your ERP’s standard list of return reasons. These will be mapped into the Core app.

Example:

ERP Return Reason Name	ERP Return Reason Pattern	Return ID
Size - item is too small	Too small	1357
Change of mind	Change of mind	1358
Faulty - zip broken	Faulty zip	1359

Configuration: Performed by DotApparel once prerequisites are met

1. Enter Australia Post API credentials into the Core app

   • Our team will retrieve these details from the AusPost app in your Shopify admin:

     • Company ID

     • API Domain URL

     • API Key

     • API Secret

2. Map ERP Return Reasons

   1. DotApparel will match your ERP return reasons to the Shopify return submission reasons within the Core app.