Good and bad examples of a problem ticket

We love it when merchants provide context and actionability in a support ticket. This allows our support team to focus on solving the problem quickly and efficiently, ultimately leading to a better customer experience. Here’s a bad and good example:

Bad ❌

Good ✅  Why? It provides context and is actionable

Hello, It’d be great if you could take a look at our store, seems like a sync issue. Thanks

Hello, I'm having an issue with DotApparel. I'm hoping you can help me out! So far, I've looked into the issue and noticed that [summary of what you've done to solve the problem]. I've attached [any relevant screenshots] so you can get a better idea of what's going on. I was under the impression that [briefly explain your understanding]. However, the problem I'm experiencing is [describe the issue]. Can you please assist me with resolving this issue? Let me know if there's any additional information you need from me or if there are any steps I should take on my end. Thanks for your help!