How to raise a support ticket for an issue

1. Step 1: Issue is discovered

2. Step 2: If you notice a system alert, simply navigate to the alert within the app to find instructions to solve it. Alternatively, you can refer to our detailed FAQs for more info.

3. Step 3: If our FAQs don’t cover the issue you’re experiencing, you can contact us through the in-app support widget. We’ll get back to you within 24 hours but if it’s urgent, it’ll be much sooner than that.

In the DotApparel app, you'll see a Support widget. Raise a ticket directly here to get in touch with our team for help. Here's an example of raising a good problem ticket.

Access your tickets using our support portal

View all tickets in our support portal: support.dotapparel.com.au

If you haven't already done so, make sure to register for a support portal account to access your tickets. Simply Sign up to create an account.

If you'd like to view all of your historical tickets (resolved or closed), simply click on this button.