Workflows
Detailed overview of how the solution syncs data from Apparel21 to Yotpo Loyalty.
Last updated
Was this helpful?
Detailed overview of how the solution syncs data from Apparel21 to Yotpo Loyalty.
Last updated
Was this helpful?
When a new customer signs up, their info is taken from Apparel21 and either put into Shopify or added directly to Yotpo. This makes sure that no matter where they shop, their data is saved to Yotpo. It means customers can earn and use their loyalty points whether they're in the store or online.
When it comes to syncing Yotpo tiers, DotApparel is consistently working behind the scenes, constantly "listening" for changes in a customer's loyalty status. Additionally, the app assists in updating the customer with vital information, such as their current tier status and tier expiry date.
DotApparel Loyalty provides customers a way to redeem their accumulated loyalty points through Apparel21 Vouchers which can be used both in-store and online.
Customers with accumulated loyalty points can choose to redeem them for Apparel21 Vouchers. The process involves retail staff assistance, customer sign-in/sign-up on the loyalty program website, voucher generation through the DotApparel Loyalty app, and voucher redemption at POS. This option allows customers to receive unique vouchers with specific discounts or benefits, which can be applied in-store or online.
When setting up Direct Rewards in your Yotpo Loyalty account, make sure to select the coupon type Custom Reward
DotApparel Loyalty only supports the "Custom Reward" coupon type. This is because redeeming these custom rewards will not generate Shopify discount codes, preventing customers from accidentally redeeming rewards and receiving benefits twice.
